Courses

In what currency are the courses?
They are in US dollars. However, your credit card should convert your currency to dollars automatically. Please note that credit card providers usually char...
Fri, 17 Jun, 2022 at 12:10 AM
Can't play 21 Draw videos on Firefox, but can play them in other browsers
If you can't play the videos in Firefox, here are the steps to fix it: Check your Windows version. Inside Windows Settings, you needed to install th...
Fri, 17 Jun, 2022 at 12:14 AM
Are the courses appropriate for children?
We have a great Absolute Beginner course, perfect for young children (4 years old and up): 'Learn to Draw in 21 Days'! Most of our other courses...
Thu, 23 Mar, 2023 at 6:10 PM
When I enter full-screen mode on my Mac, the video crops at the bottom...
A quite non-standard screen resolution might be causing this issue. Try switching your screen resolution to a more standard one, e.g. 4:3 aspect ratio resol...
Mon, 20 Jun, 2022 at 3:42 PM
Is it possible to purchase the subscription now and have it start later on?
No. This is not an available option. The subscription begins at the time of purchase. ¿Es posible comprar la suscripción ahora y que comience má...
Mon, 20 Jun, 2022 at 3:45 PM
How do I close/delete my 21 Draw account?
Note: before you close/delete your account please make sure you don't have an active membership. If you do, please check out how to cancel it here. ...
Tue, 21 Jun, 2022 at 12:01 AM
How do I reset the progress for a course?
To reset the progress for a course, you just have to uncheck the orange box/es in the course index. After unchecking, your progress icon wil...
Tue, 21 Jun, 2022 at 12:51 AM
I am from India. Why am I having trouble purchasing the subscription?
Banks and card networks across India are in the process of complying with directives from the Indian government that affect recurring card payments of Indi...
Tue, 21 Jun, 2022 at 12:51 AM
How do I redeem my Masterclass Gift Card?
After you purchase a Masterclass Gift Card on books.21-draw.com, you'll receive from us (contact@21-draw.com): an order confirmation a shipping co...
Tue, 21 Jun, 2022 at 1:03 AM
How does a 21 Draw subscription work?
Our courses can be purchased individually or accessed through a subscription. If you subscribe you get unlimited access to all the existing courses and reso...
Tue, 21 Jun, 2022 at 1:08 AM