Shipping & Delivery

Do you ship internationally?
Yes. Our printed books and gift cards ship to over 70 countries worldwide.  You can check if we ship to your country by visiting this page: https://boo...
Wed, 24 Jun, 2020 at 2:47 PM
How do I track my shipment?
Most of our couriers provide tracking information unless explicitly stated in the checkout process. As soon as your package is dispatched (usually takes...
Sat, 4 Jul, 2020 at 5:43 PM
Is shipping free?
No, however, at checkout you can choose from a few different shipping options which are quite inexpensive, as well as different shipping methods available f...
Mon, 22 Jun, 2020 at 10:58 PM
How do I check the status of my order?
If you are uncertain about the status of your order, please submit a ticket here: http://support.21-draw.com/support/tickets/new
Mon, 22 Jun, 2020 at 11:01 PM
Where are the books printed and where are they shipping from?
As with most books they are printed in mainland China. To keep the costs down and logistic flowing smoothly, our warehouse is located in neighbouring Hong K...
Sat, 27 Jun, 2020 at 10:22 PM
Why is the shipping cost expensive for my country?
Due to COVID-19 the prices of shipping and logistics have gone up globally and in some cases some routes have been temporarily suspended.
Sat, 27 Jun, 2020 at 10:20 PM
Are there any duties or taxes on ordering printed books?
Since our books have a low customs value for 98% of our customers across 70+ countries there will be no extra charge to you on taxes and/or duties. If y...
Sat, 27 Jun, 2020 at 10:22 PM
Can I gift the printed books?
We currently do not offer a special setup for gifting books like a gift message or a gift box/bag. However, you can safely send the book to your gift re...
Sat, 4 Jul, 2020 at 5:53 PM