21 Draw Help Center
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Are the books meant for beginners?
Can the ebooks be downloaded on more than one device?
Why can’t I buy your books on Amazon or in a bookshop?
Are the books aimed at digital or traditional art?
Why is my download link in the email broken?
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Is there a suggested order to take the courses?
How long do I have access to the courses?
Are these online or offline courses? Can I watch on any device?
How much does a course cost?
Can I download a course?
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Why are you called 21 Draw?
Where is 21 Draw based?
Are there any independent reviews of 21 Draw?
Do you offer a student/teacher discount?
Payments & Refunds
What is your refund policy?
Which payment methods can I use?
How do I cancel my membership renewal?
Why is the price showing on PayPal higher than in checkout?
My card kept declining when trying to pay. What do I do?
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Accounts & Logins
Why can’t I log in to my course page?
Why can’t I log in to the bookshop?
Does one have an account for both books & courses?
Is it a separate login for books & courses?
Why can’t I find an option to sign up/create an account?
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I backed your courses on Kickstarter. For how long do I have access to them?
How does a Kickstarter work?
As a Kickstarter backer, will I have access to courses that come out after the Kickstarter?
Shipping & Delivery
Shipping & Delivery
Do you ship internationally?
How do I track my shipment?
Is shipping free?
How do I check the status of my order?
Where are the books printed and where are they shipping from?
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Getting started with us
How do I change or delete my payment information in my account?
Orders and refunds
How do I edit the billing information in my invoice?
How does the promotion "Get 2 Memberships for the price of 1" work?
Who is eligible for the gift offer?
Can I purchase the "Buy one get one free" offer & then give the free membership to myself?
If I currently do not have an annual membership but had one in the past, am I eligible for this promotion?
Can I use this promotion to give two free memberships instead of purchasing an annual membership for myself?
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