21 Draw Help Center
Enter your search term here...
New support ticket
Check ticket status
Are the books meant for beginners?
Can the ebooks be downloaded on more than one device?
Why can’t I buy your books on Amazon or in a bookshop?
Are the books aimed at digital or traditional art?
Why is my download link in the email broken?
See all 20 articles
Are these online or offline courses? Can I watch on any device?
How long do I have access to the courses?
Can I download a course?
Are the courses aimed at digital or traditional art?
What happens if I’m not satisfied with the courses?
See all 23 articles
Why are you called 21 Draw?
Where is 21 Draw based?
Are there any independent reviews of 21 Draw?
Do you offer a student/teacher discount?
Payments & Refunds
What is your refund policy?
Which payment methods can I use?
Why is the price showing on PayPal higher than in checkout?
Why doesn’t the currency conversion match?
My card kept declining when trying to pay. What do I do?
See all 7 articles
Accounts & Logins
Why can’t I log in to my course page?
Why can’t I log in to the bookshop?
Does one have an account for both books & courses?
Is it a separate login for books & courses?
Why can’t I find an option to sign up/create an account?
I backed your courses on Kickstarter. For how long do I have access to them?
How does a Kickstarter work?
As a Kickstarter backer, will I have access to courses that come out after the Kickstarter?