21 Draw Help Center

Books 24

• Are the books meant for beginners?
• Can the ebooks be downloaded on more than one device?
• Why can’t I buy your books on Amazon or in a bookshop?
• Are the books aimed at digital or traditional art?
• Why is my download link in the email broken?

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Courses 42

• Is there a suggested order to take the courses?
• How long do I have access to the courses?
• Are these online or offline courses? Can I watch on any device?
• How much does a course cost?
• Can I download a course?

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General 4

• Why are you called 21 Draw?
• Where is 21 Draw based?
• Are there any independent reviews of 21 Draw?
• Do you offer a student/teacher discount?

Payments & Refunds 8

• What is your refund policy?
• Which payment methods can I use?
• How do I cancel my membership renewal?
• Why is the price showing on PayPal higher than in checkout?
• My card kept declining when trying to pay. What do I do?

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Accounts & Logins 6

• Why can’t I log in to my course page?
• Why can’t I log in to the bookshop?
• Does one have an account for both books & courses?
• Is it a separate login for books & courses?
• Why can’t I find an option to sign up/create an account?

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Kickstarter 3

• I backed your courses on Kickstarter. For how long do I have access to them?
• How does a Kickstarter work?
• As a Kickstarter backer, will I have access to courses that come out after the Kickstarter?

Shipping & Delivery 9

• Do you ship internationally?
• How do I track my shipment?
• Is shipping free?
• How do I check the status of my order?
• Where are the books printed and where are they shipping from?

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Your account 1

• How do I change or delete my payment information in my account?

Your order 0

Shipping FAQs 1

• How do I edit the billing information in my invoice?

Gifts 17

• How does the promotion "Get 2 Memberships for the price of 1" work?
• Who is eligible for the gift offer?
• Can I purchase the "Buy one get one free" offer & then give the free membership to myself?
• If I currently do not have an annual membership but had one in the past, am I eligible for this promotion?
• Can I use this promotion to give two free memberships instead of purchasing an annual membership for myself?

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Privacy policy 0

Opt-out policy 0