Payments & Refunds

What is your refund policy?
We offer a 30-day money-back guarantee only for our digital products. You can request a full refund up to 30 days after purchasing a digital book (ebook), a...
Wed, 29 Jun, 2022 at 11:36 PM
Which payment methods can I use?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. ...
Wed, 29 Jun, 2022 at 11:31 PM
How do I cancel my membership renewal?
You can easily cancel your membership renewal in your account, from your Billing page.  Click on Change Plan   Click on the grey button Cancel Membership...
Wed, 29 Jun, 2022 at 11:26 PM
Why is the price showing on PayPal higher than in checkout?
If you are experiencing this issue i.e. you have paid with the higher amount than in checkout, fill out the form here and we will help you get the differenc...
Wed, 29 Jun, 2022 at 11:29 PM
My card kept declining when trying to pay. What do I do?
We understand that a declined card is an awkward situation. Unfortunately, most decline reasons we get with our payment providers are generic, so it’s not a...
Wed, 29 Jun, 2022 at 11:27 PM
Why doesn’t the currency conversion match?
The reason the currency conversion for your local currency does not match with the exchange rate is that there is also a 1.5% currency conversion fee factor...
Wed, 29 Jun, 2022 at 11:24 PM
Is it safe to use credit card in our shops?
Of course! At 21 Draw, our e-commerce solutions use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to...
Wed, 29 Jun, 2022 at 11:22 PM
My subscription auto-renewed, can I get a refund?
When you sign up for a subscription, you can choose to subscribe to either a monthly or yearly renewal. Like in the case of magazines or services like Spoti...
Tue, 28 Jun, 2022 at 11:23 PM