Payments & Refunds

What is your refund policy?
We offer a 30-days money-back guarantee only for our digital products. You can get a full refund up to 30 days after purchasing a digital book or our online...
Wed, 24 Jun, 2020 at 10:55 AM
Is it a one-time payment or a subscription?
It is a one-time payment. No recurring fees, no subscription fees. The payments are done through a third-party Stripe and PayPal.
Mon, 29 Jun, 2020 at 12:31 PM
Which payment methods can I use?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. ...
Wed, 8 Jul, 2020 at 8:10 PM
Why is the price showing on PayPal higher than in checkout?
If you are experiencing this issue i.e. you have paid with the higher amount than in checkout, fill out the form here and we will help you get the differenc...
Wed, 8 Jul, 2020 at 8:04 PM
Why doesn’t the currency conversion match?
The reason the currency conversion for your local currency does not match with the exchange rate is that there is also a 1.5% currency conversion fee factor...
Wed, 8 Jul, 2020 at 8:08 PM
My card kept declining when trying to pay. What do I do?
We understand that a declined card is an awkward situation. Unfortunately, most decline reasons we get with our payment providers are generic, so it’s not a...
Mon, 20 Jul, 2020 at 10:31 AM
Can I pay with Discover or Maestro card for the Masterclass?
You should be able to pay with Discover or Maestro. But please note we do not accept pre-paid cards. If you have a credit or debit Discover or Maestro c...
Mon, 29 Jun, 2020 at 12:19 PM
Is it safe to use credit card in our shops?
Of course! At 21 Draw, our e-commerce solutions use 128-bit SSL security encryption during your payment process in order to protect your data. Thanks to...
Mon, 29 Jun, 2020 at 12:20 PM